Got a question that isn't answered here? E-mail us at afinepen@jennibick.com
for quick, accurate answers.
We want to make your order as easy as possible, and we hope to delight you
with the results. Please review the following information before completing
your order, and don't hesitate to call if you have questions, concerns, or if
you just want to speak with a human. We are available in the store from 9-5,
EST, Monday-Friday.
A Fine Pen
Jenni Bick Bookbinding, Inc.
49 State Road
Vineyard Haven, MA 02568
toll free (800) 640-8758
tel (508) 696-7253
fax (508) 696-7243
afinepen@jennibick.com
SHIPPING & SALES TAX
All orders shipped to addresses in the state of Massachusetts will be subject to a 5% sales tax. If your order is shipped to any other state, no sales tax will be added to your order.
Shipping charges are based on the method of shipping you select:
UPS Ground $7.95 per order
2 Day Air $19.95 per order
Next Day Air $29.95 per order
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Standard Shipping takes 3-7 days once your order is shipped. Please review the time-in-transit map below to determine your estimated arrival time.
2-Day Shipping and 1-Day Shipping Please note: this does NOT necessarily mean your order will arrive on the next day. If you select 2-Day or 1-Day day shipping, we will expedite production on your order, and we will ship by 2-Day or 1-Day once the order is complete. We bend over backwards to ensure your order will arrive quickly, and if there is any problem that might delay shipment, we will notify you as quickly as possible.
International Shipping We regret that we are unable to ship outside the United States.
RETURNS
Need to Return Something? No Problem. Click here for a downloadable return form
We want you to love what you order from us, and we'll do everything we can to make sure that shopping with us is the best experience it can be.
PERSONALIZED AND CUSTOM-MADE ITEMS ARE NOT RETURNABLE.
If you believe we have made an error, email us or call us before sending anything back. In your email, please refer to your order number and describe the nature of the problem. We’ll never ask you to pay for our mistake, and we appreciate the opportunity to correct errors if they occur. Our goal is your satisfaction and we strive to solve problems as quickly and conveniently as possible for you.
Please pack your return carefully to avoid shipping damage, and send your package to us at this address:
Returns Department
A Fine Pen / Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568
Your package must be shipped prepaid and insured for your own protection. We strongly recommend using UPS, for fastest processing of your return. Our shipping department will be glad to assist you in arranging a UPS pickup, at your expense. Please contact us for details.
Your return must be sent back within 15 days of your purchase.
Original shipping charges are not refundable.
Returns received after 15 days, in damaged or used condition, or without proper documentation will not be accepted for exchange or refund.
Any questions? We're here to help you!
Send us an email to or give us a call toll free at 800-640-8758
GIFT WRAPPING
For an additional charge of $6.50, we will gift wrap your purchase in beautiful paper with a lavish bow.
PRIVACY & SECURITY
We are committed to preserving your privacy and security while you shop online.
We do not give or sell your private information to any other company. Jenni
Bick Bookbinding uses the information you provide to fulfill your orders and
to help improve our service to you. We will use your e-mail address to contact
you regarding your purchase. On occasion, we will call regarding your order.
We will contact you regarding other product information only if you give us
permission to do so.
Is it safe to use my credit card?
Yes, shopping at jennibick.com is safe. We wouldn't have it any other way. With our Secure Servers hosted with Yahoo! Shopping,
you are one of millions of users every year who choose us to shop with! Our secure socket layer (SSL) software is the industry
standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information including credit card number,
name, and address, so that it cannot be read as the information travels over
the Internet.
Am I charged before my order ships?
Yes, your credit card will be charged for your order total within 24 hours of placing your order.
Do I have any other protection against fraud?
Our store is hosted by Yahoo! and so you would automatically be covered by
the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection
(not receiving a product or receiving a substantially different product than
ordered). You can read more here.
Still don't want to use your credit card on the internet?
No problem. There are two ways you can order from us without having to enter
your complete credit card number on the Web:
- Call Us!
Our business hours are 9am to 5pm, Monday-Friday, and we are
often here at other times as well. Just call us and we'll take your order "the
old fashioned way."
- Paying by Check or Money Order
You can select "Check/Money Order" on the order form, and send us a personal
check or money order in U.S. dollars for the amount of your order, payable
to Jenni Bick Bookbinding. PLEASE NOTE that currently we are only able to
accept money orders denominated in U.S. dollars or checks denominated in U.S.
dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank
routing number (ABA code) micro-encoded on the bottom of the check. Paying
by check does slow down your order somewhat, as we don't ship the items to
you until your funds clear. Paying by personal check typically delays your order about two weeks.
PAYMENTThe easiest way to buy a product is with your credit card. We accept Visa, Mastercard, and American Express. We use the secure servers of Yahoo! which use encryption software to protect your credit card information.
If you prefer to pay by check or money order, please use the checkout and fill out both the shipping and billing pages, then print the order and send it with your payment to:
Order Department
A Fine Pen / Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568
(800) 640-8758
Please make your check payable to: Jenni Bick Bookbinding, Inc.. Be sure to send a copy of your order with the check to ensure that your order can be processed properly. If you include an email address with your order, we can notify you by email when your order is received, processed, and shipped.
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